Privacy Policy
Goa Villagio Resort & Spa Hideaway respects your
privacy. This policy explains how we manage personal information collected
through our website and booking engine.
Information We Collect
When you make an enquiry or reservation, we may collect:
- Your
name, email address, telephone number, and postal address.
- Booking
details, including stay dates, guest names, and preferences.
- Payment
status, billing details, and transaction references.
- Information
provided in enquiries, feedback, or special requests.
- Technical
information such as your IP address, browser, device and website activity.
Payment card details are processed securely by authorised
payment providers. We do not store complete card numbers or card security codes
on our systems.
If you provide information about another guest, you confirm
that you have their permission to do so.
How We Use Your Information
We use personal information to:
- Process,
confirm, modify or cancel reservations.
- Process
payments, deposits and refunds.
- Communicate
booking and pre-arrival information.
- Respond
to enquiries and provide guest support.
- Personalise
services and accommodate reasonable requests.
- Improve
our website, booking engine and services.
- Prevent
fraud and protect our systems.
- Meet
legal, tax and regulatory requirements.
- Send
promotional communications where you have opted in.
Sharing of Information
We may share necessary information with booking-system
providers, payment gateways, banks, technology providers, travel partners,
professional advisers, and government authorities where required.
Some providers may process information outside India. Where
applicable, we take reasonable steps to ensure appropriate protection.
We do not sell or rent your personal information or share it
with unrelated parties for their own marketing without your permission.
Cookies
Our website and booking engine may use cookies to operate
correctly, remember preferences, analyse website usage and support advertising
where you have consented.
You can manage non-essential cookies through our
cookie-preference tool or browser settings. Disabling essential cookies may
affect the booking engine’s functionality.
Marketing
Promotional communications will be sent only where you have
opted in or where otherwise permitted by law. Marketing consent is optional and
is not required to complete a booking.
You can unsubscribe at any time using the link in our emails
or by contacting us. You will continue to receive essential communications
relating to your reservation.
Security and Retention
We use reasonable physical, administrative and technical
safeguards to protect your information. However, no online system can be
guaranteed to be completely secure.
We retain personal information only for as long as necessary
to manage your reservation, provide services, resolve disputes and comply with
legal or accounting obligations. Information that is no longer required will be
securely deleted or anonymised.
Your Rights
Subject to applicable law, you may request access to,
correction or erasure of your personal information. You may also withdraw
consent, opt out of marketing or raise a privacy complaint.
Reservations must be made by an adult aged 18 or over.
Information about children should be provided only by a parent, guardian or
authorised adult.
Third-Party Websites
Our website may contain links to third-party websites and
services. Their handling of personal information is governed by their own
privacy policies.
Changes to This Policy
We may update this policy when our services, practices or legal
obligations change. The revised version will be published on this page with an
updated effective date.