1. Information We Collect from guest.
We may collect the following types of personal data:
1.1 Personal Identification Information
• Full name
• Address
• Phone number
• Email address
• Date of birth
• ID proof (Aadhaar, Passport, Driving Licence, etc.)
• Vehicle details (if applicable)
1.2 Booking & Transaction Information
• Check-in and check-out dates
• Room preferences
• Payment details (partially masked)
• Billing address
• Booking history
1.3 CCTV Surveillance Data
• Video recordings in public/common areas for security purposes
(No CCTV inside rooms, washrooms, or private areas.)
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2. How We Use Your Information
Your information may be used for:
2.1 Reservation & Service Delivery
• Processing room bookings
• Verifying identity at check-in
• Providing hospitality services
• Communicating regarding your stay
2.2 Payments & Accounting
• Processing payments and refunds
• Generating invoices
• Complying with GST and financial regulations
2.3 Legal Compliance
• Meeting requirements of local authorities (Ex: C-Form for foreign guests)
• Maintaining mandatory hotel records
• Ensuring safety and security of guests
2.4 Marketing & Communication (Optional)
• Sending promotional emails or messages
• Sharing special offers
(Only if you opt-in; you can unsubscribe anytime.)
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3. How We Store and Protect Your Data
We implement reasonable technical and organizational measures to:
• Prevent unauthorized access
• Secure data from loss or misuse
• Restrict access to authorized hotel staff only
• Encrypt sensitive payment-related information
• Securely store physical documents
CCTV footage is stored for a limited period unless required for safety or legal investigation.
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4. Sharing of Information
We do not sell your personal data.
However, we may share your information with:
• Government authorities, if legally required
• Payment gateways (secure & PCI-compliant)
• Trusted service providers (e.g., SMS/Email systems)
• Law enforcement in case of security concerns
All third parties are required to follow confidentiality and data protection standards.
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5. Cookies & Website Tracking
Our website may use cookies to:
• Improve user experience
• Analyze website traffic
• Store preferences for future visits
You may disable cookies in your browser settings.
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6. Data Retention
We retain your information only for as long as needed for:
• Legal requirements (hotel register, KYC laws)
• Accounting and tax compliance
• Service improvement and safety
After this period, data is securely deleted.
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7. Your Rights
You have the right to:
• Access your personal information
• Request correction of inaccurate data
• Request deletion (subject to legal limits)
• Withdraw marketing consent
• Ask how your data is stored or used
Requests can be submitted to our official contact details.
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8. Protection of Children’s Data
We do not knowingly collect personal information from minors without consent from parents or guardians.
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9. Policy Updates
The Hotel reserves the right to update this Privacy Policy periodically.
Changes will be posted on this page with a revised “Last Updated” date.
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10. Contact Us
For queries regarding this Privacy Policy, please contact:
[Operation Manager:7635997901]
[email id: madhuban.operations@gmail.com]
[Hotel Madhuban,ward no. 1, hospital road,
Mangaldai, Darrang, Asssam, Pin 784125]
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