🏨 Jagannath Guest House – Complete Hotel Policy & House Rules 🏨
✨ Please read carefully to ensure a smooth and pleasant stay! ✨
📎 Full Policy: https://www.jagannathguesthouse.com/hotel-policy-and-house-rules
1️⃣ Tariff & Financial Policies 💰
Room Rates: Rates are for accommodation only. 🛌
No Restaurant: There is no on-site restaurant; meals are not included. 🍽️❌
Extra Person: Charge of ₹350 per person. 👤
Geyser (Hot Water): Extra chargeable unless specified in your booking voucher. ♨️🚿
Payment: 100% advance payment required at check-in. 💵
Modes: We accept UPI, Debit/Credit Cards. ❌ No personal cheques.
Promos: Codes are valid for online bookings only; not for offline/spot bookings. 🎫
Taxes: All taxes paid are non-refundable. 🧾
💳 Payment Security & Verification (Card & UPI) 📲
To ensure a secure transaction and prevent fraudulent bookings, we follow a strict Identity-to-Payment match policy:
The Name Must Match: The name registered on the Credit/Debit Card or the UPI Profile (display name in apps like GPay, PhonePe, or Paytm) used for payment must match the name on the Government ID of a guest physically present and staying in the room.
Authorized Payers: * ✅ Primary Guest: The person whose name is on the booking.
Third-Party Restrictions:
❌ No Remote Payments: You cannot have a friend or relative who is not at the hotel send a UPI payment or provide their card details over the phone.
❌ Unknown Persons: Payments from accounts belonging to individuals not registered at our reception will be rejected.
Why this exists: This policy prevents "Chargebacks" and unauthorized use of someone else's banking details. It ensures that the person paying is the person staying.
The Reason: This protects both the hotel and the actual cardholder from unauthorized charges. If a third-party payment is detected from an "unknown person," the transaction will be rejected, and you will be asked to pay using a verified method.
2️⃣ Identity & Eligibility 🪪
Mandatory ID: Every guest must present valid government-issued ID:
Indian Citizens: Aadhaar, Voter ID, Driving License, Passport. (❌ PAN Card is NOT accepted).
Foreign Nationals: Original Passport & Visa. 🛂
- Notice: We regret to inform you that we are unable to accommodate foreign nationals from July 14, 2026, until further notice; we sincerely apologize for any inconvenience caused.
Local IDs: Local ID cards are strictly not accepted. 🚫
Solo Travelers: Solo Indian travelers are NOT allowed. Only solo foreign nationals may stay. 🌍
Couples: Unmarried couples under 21 years of age are not permitted. 👫
Check-in Discretion: If eligibility is not met, check-in will be denied without refund. 🛑
3️⃣ Check-In & Check-Out (Strict Timings) ⏰
Check-in Window: 10:00 AM to 10:00 PM. 🕙
⚠️ The 10 PM Rule: Check-in after 10:00 PM is strictly prohibited under any circumstances (including train/flight delays). 🚂✈️
Example: If your train is delayed past 10 PM, unfortunately, check-in will not be possible. Please plan your arrival accordingly.
Early Check-in Fees:
Before 6:00 AM → 💵 100% of previous day’s rate.
6:00 AM – 8:00 AM → 💵 50–100% of previous day’s rate.
9:00 AM – 10:00 AM → ✅ Complimentary.
Check-out Time: 9:00 AM. 🕘
Late Check-out Fees:
9:00 AM – 9:30 AM → ✅ Complimentary.
10:00 AM – 12:00 PM → 💵 50–100% of next day’s rate.
After 1:00 PM → 💵 100% of next day’s rate.
Note: Extension rates may differ from your original booking rate.
4️⃣ Room Facilities & Power ⚡
Room Service: Currently suspended. 🚫🧼
Generator Backup: Available 24×7.
Damages: Guests are liable for any damage to furniture, property, or fixtures. 🛋️🔨
5️⃣ Entry, Security & Conduct 🔒
🕙 Reception Closing & Opening Time:
The reception desk strictly closes at 10:00 PM and re-opens at 8:00 AM.
All check-ins, check-outs, and administrative inquiries must be completed before 10:00 PM.
🚫 Check-in after 10:00 PM is strictly prohibited.
🌙 No Service Period (10:00 PM – 8:00 AM)
🛎️ General Services:
There will be no services provided after 10:00 PM. This includes housekeeping, room service, and the provision of linen.
🔧 Technical & Facility Support:
Staff will not attend to any issues regarding AC operation, geyser operation, or electrical/plumbing matters after 10:00 PM.
📌 Guest Responsibility:
Guests are kindly requested to ensure their AC and geyser are functioning properly and that they have all necessary linen before the 10:00 PM cutoff time.
👮 Night Caretaker Role:
Our Night Caretaker remains present on the premises to oversee the property during night hours.
⚠️ It is not the caretaker’s responsibility to provide guest services, handle check-ins, or resolve room-related technical issues.
🚑 Medical Emergencies Only:
The caretaker is authorized to be disturbed only in the event of a genuine medical emergency. We sincerely request all guests to cooperate and respect his rest hours.
Curfew: Main gate closes at 10:00 PM and reopens at 6:00 AM. Entry/exit is restricted during this time. 🚧
Visitors: Visitors are not allowed in rooms. Exceptional entry requires ID, Front Desk approval, and a log entry. 🙅♂️
Commercial Use: Using hotel photos/videos for commercial purposes is prohibited without permission. 📸🚫
Residential Zone: Please maintain strict silence, especially at night. 🤫🙏
Prohibited: Smoking, Alcohol, Drugs, Prostitution, Gambling, Contraband, or Pets. 🚭🚫🐾🍺
6️⃣ Cancellations, Refunds & Extras 📩
EP Rates: Non-refundable and cannot be modified. ❌💸
No-Show: No refund if the guest does not arrive.
Mid-Stay Cancellation: No refund if you shorten your stay after check-in.
Travel Disruptions: Charges apply regardless of transport delays (Train/Flight/Bus). 🚌
Refund Timeline: Processed in 4 working days; takes 3–14 business days to reflect.
Car Rental: All car bookings (pick-up/drop) are non-refundable. 🚗
Parking: Paid parking is available outside the premises (Third-party, not managed by us). 🅿️
Luggage: Storage available (at guest's risk) for up to 10 hours. 🎒
📍 Contact Us: 📞 Call/WhatsApp: +91-8167038996 📧 Email: info@jagannathguesthouse.com
The Management reserves the right to evict or deny entry to anyone violating these rules without prior notice or refund. 🛑
Cancellation Charges of 100% will be applicable if cancelled/No Show